Water softener product warranty
1. Standard warranty coverage
All water softeners purchased from The Softener Business are covered by a standard one-year warranty starting from the date of purchase. This warranty applies to parts only and does not cover any associated labor, call-out charges, or shipping costs.
2. Extended warranty
Customers may extend the warranty by an additional two years (for a total of three years) by registering their product with The Softener Business within 1 year of purchase. Charges may apply for this extension, as detailed at the time of registration.
3. Warranty limitations
The warranty is subject to the following conditions and exclusions:
- Parts coverage only: The warranty covers parts replacement for manufacturing defects only. It does not include labor, call-out fees, or installation costs.
- Exclusion of system replacement: The warranty does not cover system replacement where the system is functioning correctly, even if it does not meet customer expectations, after 30 days from the purchase date.
- Third-party and user-induced damage: The warranty does not cover any damage caused by improper installation, negligence, mishandling, or modifications made by the customer or any third party, including plumbers or other service providers.
- Proper use and maintenance: The warranty does not cover issues arising from misuse, lack of proper maintenance, or the use of incompatible components or consumables.
- Exclusions for external factors: The warranty does not cover damages caused by external factors such as power surges, water quality issues (e.g., excessive sediment, chlorine levels beyond recommended limits), or freezing temperatures if the product is not stored correctly.
4. Warranty registration requirements
To qualify for the extended warranty, customers must:
- Register the product with The Softener Business within 1 year of purchase.
- Provide proof of purchase, including the invoice and contact information.
- Pay any applicable charges as outlined during the registration process.
5. Claim process
To make a warranty claim, customers must:
- Contact The Softener Business via contact form below, email or phone to report the issue and provide proof of purchase.
- Allow The Softener Business to troubleshoot the issue or in some cases inspect the product and verify the claim.
- Follow instructions for the return or replacement of defective parts.
6. Exclusions and voided warranty
The warranty will be voided if:
- The product is not installed in accordance with the instructions provided by The Softener Business.
- The product is used for purposes other than its intended use.
- The serial number or product labels are removed or tampered with.
- Repairs or modifications are performed by unauthorized technicians.
7. Additional terms
- Transferability clause: This warranty is non-transferable and applies only to the original purchaser. It is not valid if the unit is resold or moved to another property.
- Replacement part policy: Any replacement parts provided under warranty may be either new or refurbished. The replacement parts carry a separate warranty, the terms of which will be communicated at the time of replacement.
- Return shipping costs: Customers are responsible for the cost of returning defective parts unless otherwise agreed upon by The Softener Business. If the customer is under warranty the return cost is covered by this.
- Force majeure clause: The Softener Business is not liable for warranty claims resulting from natural disasters, unforeseen circumstances, or force majeure events.
8. Liability disclaimer
The Softener Business is not liable for any incidental or consequential damages resulting from the use or inability to use the product. This warranty is provided in addition to, and does not affect, your statutory rights under applicable consumer protection laws.